If you encounter issues with the TeamViewer QuickSupport software on a NextSeq 1000/2000, use the following instructions to install it. TeamViewer QuickSupport is installed by Field Service Engineers during instrument installation. The NextSeq 1000/2000 computer is currently the only Linux-based Illumina instrument. Tip: Create a shortcut for TeamViewer QuickSupport on the desktop for easy access.Locate the application and double-click to launch once installation completes.Follow prompts to complete installation.Locate and double-click installer to initiate installation.Save the installer to the local system.After QuickSupport.exe has been saved to the desktop, double-click to launch.The Linux option will directly download your software installer.Īfter it has been downloaded onto an Illumina instrument or personal computer, follow the instructions for the appropriate operating software to install the application on your desktop. Select the download icon to download the software installer. Navigate to the appropriate TeamViewer QuickSupport support site for Linux, Windows, or Mac OS (depending on which OS is on the computer you want to share the desktop from) and scroll down to find the download icon for the TeamViewer QuickSupport application. Using TeamViewer for remote desktop shares requires a one-time download of the TeamViewer QuickSupport application.
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